1. Information We Collect
RadScape collects information you provide directly to us when using our platform, including:
- Personal Information: Name, email address, phone number, physical address
- Payment Information: Credit card details (processed securely via Stripe)
- Service Requests: Property details, service type, uploaded images
- Account Data: Login credentials, profile information, service history
- Communication Data: Messages between customers and contractors
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our home services platform
- Generate AI-powered service quotes and match you with contractors
- Process payments and send transaction confirmations
- Send service updates, notifications, and support messages
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our Terms of Service
3. Information Sharing
We share your information only in the following circumstances:
- With Contractors: Your name, contact info, and service details are shared with matched contractors
- Service Providers: Stripe (payments), OpenAI (quote generation), Resend (email delivery)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure authentication with JWT tokens
- PCI-compliant payment processing via Stripe
- Regular security audits and vulnerability assessments
- Access controls and data minimization practices
5. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and session management
- Analytics (Google Analytics) to understand platform usage
- Marketing attribution and advertising optimization
- Personalization and user preferences
You can control cookies through your browser settings, though this may limit platform functionality.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
- Object: Object to certain data processing activities
To exercise these rights, contact us at privacy@radscape.com
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, fraud prevention, and dispute resolution (typically 7 years for financial records).
8. Children's Privacy
RadScape is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information is collected, disclosed, or sold, and the right to opt-out of sales. We do not sell personal information.
10. International Users
RadScape is based in the United States. If you access our platform from outside the U.S., your information will be transferred to and processed in the U.S. where data protection laws may differ from your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of RadScape after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact: